Privacy Policy

1. Introduction

At COMPASS LOGISTICS LTD, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

2. What Information We Collect

We may collect and process the following categories of personal data:

• Contact      Information: Name, email address, phone number, mailing address 
• Account      Details: Login credentials, billing information, user preferences 
• Shipping      Information: Delivery addresses, package details, customs information 
• Technical      Data: IP address, browser type, device information, cookies 
• Communication      Data: Email correspondence, customer support messages 

3. How We Use Your Data

We process your personal data only when necessary and for the following purposes:

• To      fulfill shipping and logistics services 
• To      manage customer accounts and billing 
• To      communicate with you (order updates, support, newsletters) 
• To      comply with legal obligations 
• To      improve our website and services through analytics and feedback 
• To      prevent fraud and ensure security 

4. Legal Bases for Processing

We rely on the following legal grounds to process your data:

• Contractual      Necessity: To provide services you request 
• Legal      Obligation: To comply with EU and local laws 
• Legitimate      Interests: For business operations, security, and service improvement 
• Consent:      For marketing communications and non-essential cookies 

5. Data Sharing and Transfers

We do not sell your personal data. We may share it with:

• Trusted      third-party service providers (e.g., couriers, payment processors) 
• Legal      authorities when required by law 
• International      partners, in compliance with GDPR standard contractual clauses or      equivalent safeguards 

6. International Data Transfers

If we transfer your data outside the EU/EEA, we ensure adequate protection through:

• Countries      with an EU adequacy decision 
• Standard      Contractual Clauses (SCCs) 
• Binding      Corporate Rules (BCRs), where applicable 

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes we collected it for, including legal, tax, and reporting requirements.

8. Your Rights Under GDPR

You have the right to:

• Access      your personal data 
• Correct      or update inaccurate data 
• Request      data deletion (“right to be forgotten”) 
• Restrict      or object to processing 
• Request      data portability 
• Withdraw      consent at any time (where applicable) 
• Lodge      a complaint with a Data Protection Authority (DPA) 

To exercise any of these rights, please contact us at [Contact Email].

9. Cookies and Tracking

Our website uses cookies to improve functionality and analyze traffic. You can manage your preferences via our [Cookie Settings Page / Banner].

For more details, please read our [Cookie Policy].

10. Security Measures

We use appropriate technical and organizational security measures to protect your data, including encryption, firewalls, and secure access controls.

11. Updates to This Policy

We may update this policy occasionally. Changes will be posted on this page with the updated date. We encourage you to review it regularly.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:

COMPASS LOGISTICS LTD

 OFFICE@COMPASS-L.COM 

 Dragoman str. 25, office 8 (fl. 2) 9000,Varna, Bulgaria